Terms & Conditions

Effective Date: May 2025

Welcome to Frankie Bakes.
By using our site (www.frankiebakes.com) and placing an order, you’re agreeing to the terms below. We like to keep things simple — just like our ingredients — but it’s important stuff, so here’s the fine print:

1. The Basics

Frankie Bakes LLC (“we,” “us,” “our”) owns and operates this site.
By using it, you agree to these Terms & Conditions. If you don’t agree, that’s okay — but you won’t be able to place an order.
We may update these terms occasionally. If we do, we’ll post the updates here, and they’ll take effect right away.

2. Placing an Order

When you place an order, you’re saying:

  • Everything you entered is accurate (especially your address — cookies deserve a safe trip).
  • You’re authorized to use the payment method you provided.
  • You understand that orders are subject to availability.

We reserve the right to cancel or refuse any order for any reason (like suspected fraud or if an item sells out faster than expected).

3. Shipping & Delivery

We bake everything fresh to order.
Here’s what to know:

  • Shipping times are estimates — we’ll do our part, but once your box is with the carrier, it’s out of our hands.
  • Delays can happen (weather, holidays, carrier hiccups). We’ll always try to help if issues pop up.
  • Double-check your shipping info — we can’t fix mistakes once your order hits the road.

4. Returns & Refunds

Because our cookies are perishable, all sales are final.
That said, if something’s wrong with your order, email us at [Insert Contact Email] within 48 hours of delivery. We’ll make it right wherever we can.

5. Pricing & Payment

All prices are listed in U.S. dollars and can change at any time.
Payment is collected at checkout through secure, trusted providers.

6. Intellectual Property

Everything on our site — logos, photos, copy, you name it — belongs to Frankie Bakes LLC.
Please don’t use, copy, or distribute our content without permission. It’s ours — built from scratch, just like everything we make.

7. Limits of Liability

We’re committed to doing things right, but:

  • We’re not responsible for indirect, incidental, or unexpected damages from using our site or products.
  • If there’s ever an issue, the most we’ll owe you is the amount you paid for your order.

Our cookies are made with care, but are sold “as is” without any guarantees beyond what’s required by law.

8. Privacy

We take your privacy seriously.
For the full scoop, check out our Privacy Policy.

9. Governing Law

These terms are governed by the laws of the State of Florida, whether you’re ordering from down the street or across the country.

10. Get in Touch

Need help? Questions? Just want to talk cookies?
Email us anytime at eat(at)frankiebakes.com.

Frankie Bakes — where cookies (and policies) are made the right way.