Privacy Policy

Effective Date: May 2025

At Frankie Bakes, we’re all about keeping things honest — and that includes how we handle your information. This Privacy Policy explains what we collect, how we use it, and how we protect it.

Information We Collect

When you visit our site, place an order, or interact with us, we may collect the following types of information:

Personal Information: Information you provide directly, such as your name, email address, billing and shipping address, phone number, gift messages, and payment details when you make a purchase.
Non-Personal Information: Browser type, IP address, time zone, and cookies to help us improve your shopping experience.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your order or account
Send updates, promotions, and news (only if you opt-in)
Improve our website, services, and customer experience
Prevent fraud and maintain security

Sharing Your Information

We don’t sell, rent, or trade your personal information — ever.

We only share your information with trusted service providers who help us run Frankie Bakes (like payment processors and shipping companies), and only to the extent necessary to fulfill your order.

Cookies

Yes, the digital kind.

Our website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when a cart has been abandoned, analyze site traffic, and remember your preferences. You can disable cookies in your browser settings if you prefer — though it might make your visit less smooth.

This information may be used to determine when to send cart reminder emails or text messages to customers who have provided their contact information and consented to receive such communications.

Email & Text Messages

If you choose to receive marketing or transactional communications from us, we may send emails and text messages related to your orders, account activity, promotions, product launches, and other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You can opt out of marketing text messages at any time by replying STOP. No hard feelings.

We may use trusted third-party service providers, including Klaviyo, to help deliver and manage these communications. We do not sell your phone number or SMS consent information to third parties.

Protecting Your Information

We take security seriously. We use industry-standard encryption and secure systems to keep your personal information safe.

However, no method of transmission over the internet is 100% secure. We do our best, but we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, update, or delete your personal information.
If you’d like to do any of those things, just email us at eat(@)frankiebakes.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We’ll post the updated policy here and update the “Effective Date” above.

Contact Us

Have questions?
Reach out to us anytime at eat(@)frankiebakes.com.

Frankie Bakes — cookies made with care, and privacy handled the same way.